Responding to customers via general, tech, and tier 2 support
Providing web, e-mail, voice, live-chat, mobile, in-game, and social support
Fluency in many crm and help desk systems
Utilizing and updating knowledge-based management systems
CONSULTING
Cross-platform strategies for moderation
Implementing behavior-management software
Chat and safety toolset recommendations
Coppa compliance and child safety best practices
CUSTOMIZED SERVICES
Coppa compliance and child safety best practices
Tech support
Social media management
Technical writing
Multilingual support
“Our partnership with Premiere Management has been good. They’re quick to respond when it comes to support and planning for every part of our technical aspects.”